Return & Exchange Policy

Jolly’s Refund Policy – Hassle-Free Returns
and Replacements
Welcome to Jolly’s Refund Policy! We are committed to providing you with a safe and seamless shopping experience, including the ability to return or exchange products if you are not satisfied with your purchase.
1. Conditions for Returns
We accept return requests in the following cases:
 • The product was damaged during shipping.
 • You received the wrong product or one that does not match your order.
 • The product has manufacturing defects or does not match its description.
2. Steps for Returning Products
To complete the return process, please contact Jolly’s Customer Support the day of receiving the order.
Returns are accepted under these conditions:
 • The product is in its original packaging and unopened.
 • The product has not been used or damaged.
Follow these steps for a successful return:
 1. Contact us via info@jolly-care.com to request a return.
 2. Ship the product to the address provided by our customer support team.
 3. Once inspected, your refund will be processed within 7 days.
3. Product Replacement
If you’d like to replace the product with another one, please contact us to explore available exchange options.
4. Shipping and Costs Policy
 • Return shipping costs are the customer’s responsibility unless the issue is due to Jolly’s error.
 • Initial shipping fees are non-refundable.
5. Non-Returnable Products
Certain products are not eligible for returns, including:
 • Products that have been opened or used.
 • Customized or personalized products.
6. Why Choose Jolly’s Refund Policy?
 • Quick and efficient return processing.
 • Dedicated customer support to meet your needs.
 • Guaranteed refunds for unsatisfactory products.
7. Contact Us Today!
For any questions about our refund policy, feel free to contact our customer service team via +20 10 00170647
Your satisfaction is our priority!